🔒 Privacy Policy for Whel Shati Utpan

This Privacy Policy describes how Whel Shati Utpan (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with us online. We are committed to protecting your privacy and complying with all applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the principles of the upcoming data protection framework.

1. Information We Collect

We collect information to provide and improve our services, process your orders, and communicate with you.

A. Personal Identification Information

  • When you create an account or place an order: Name, email address, phone number, and billing/shipping addresses.
  • When you contact support: Any personal data you provide in your communications.

B. Financial Information

  • For order processing: We collect details necessary for payment processing, such as credit/debit card numbers or UPI IDs. Note: We use secure, encrypted payment gateways (like Razorpay or PayU) and do not store your full financial details (like full card numbers) on our servers.

C. Non-Personal and Technical Information

  • Through website usage: IP address, browser type, operating system, pages viewed, time spent on the site, and referral source (collected via cookies and analytics tools like Google Analytics).

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: To process your purchases of organic cashews, manage payments, and ship your products.
  • Customer Service: To respond to your inquiries, concerns, or refund/return requests.
  • Account Management: To manage your user account, including purchase history and preferences.
  • Marketing & Communication: To send you promotional emails or newsletters about our products, sales, and news (you can opt-out at any time).
  • Website Improvement: To analyze website traffic, understand customer behavior, and enhance site performance and features (SEO, user experience).
  • Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and prevent fraudulent activity.

3. Disclosure and Sharing of Your Information

We do not sell, trade, or rent your Sensitive Personal Data or Information (SPDI) to third parties. We may share your information only under the following circumstances:

  • Service Providers: We share necessary information with trusted third-party partners who help us operate our business (e.g., shipping carriers for delivery, payment processors for transactions).
  • Legal Requirements: We may disclose your information if required by law, court order, or government authority (e.g., tax compliance, police investigation).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy standards.

4. Data Security

We are committed to ensuring the security of your personal data. We implement reasonable security practices and procedures to protect your data from unauthorized access, disclosure, alteration, or destruction.

  • Encryption: Our website uses SSL (Secure Sockets Layer) encryption to secure all data transmission, especially during checkout.
  • Secure Storage: Your data is stored on secure, access-controlled servers.

5. Your Rights and Choices

As an Indian consumer, you have the following rights regarding your personal information:

  • Access and Correction: You have the right to review and request corrections to any of your personal information stored with us through your user account or by contacting us.
  • Opt-Out of Marketing: You can choose to stop receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any marketing email.
  • Withdrawal of Consent: You have the right to withdraw your consent to the use of your Sensitive Personal Data or Information at any time, subject to any legal or contractual restrictions.

6. Use of Cookies

Our website uses “cookies” to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and track website usage.

  • Acceptance: By using our website, you consent to the use of cookies.
  • Management: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Grievance Redressal

In case of any concerns or grievances regarding the processing of your personal information, please contact our designated Grievance Officer:

  • Grievance Officer: [Name of Grievance Officer]
  • Email: [Dedicated Grievance Email, e.g., grievance@whelshatiutpan.com]
  • Address: [Company Address (same as site address)]

We will acknowledge your grievance within 48 hours and aim to resolve it within one month from the date of receipt.

8. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the “effective date” at the top. We encourage you to review this policy periodically.